FAQS

Processing Time:

Please allow about 3-5 business days to process orders. This time frame allows for necessary steps such as order confirmation, payment processing, inventory checks, and preparation for shipping. 

 

Return Policy: 

All purchased items are considered final sale. We do not accept returns, cancellations, or exchanges. Additionally, pre-order products are non-returnable. Please be aware that original shipping costs are non-refundable.

 

Order Tracking:

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.

 

 Changing Shipping Address:

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed. 

 

Payment Options:

Credit Cards

We accept MasterCard, Visa, American Express, and Discover cards. 

 

 

If you have any specific questions or need further assistance regarding your order, feel free to ask. Thank you for understanding.

 

Email: info@kheza.co

 

With love,

Kheza